FAQ

You can find our help here, we have listed here some frequently asked questions.

Ans. According to Bangladesh Govt. policy all electric bikes needed to be registered to run in the roads. bikes can be registered. Any showroom or dealer points will help TAILG Riders in registration process.

Ans. All supports will be provided by your local dealer.

Ans. According to Bangladesh Govt. policy all electric bikes riders need to own Driving License to ride in the roads.

Ans. When the temperature is low, the internal chemical activity of the battery will be reduced, and the corresponding capacity will also be reduced. Therefore, the lower the temperature is, the shorter the mileage is. It may even not start up in some cases.

Ans. The battery is connecting with internal electrical components which will consume electric energy. If the vehicle is not used for a long time, the battery capacity will be exhausted until the battery feed cannot be used normally, which seriously affects the battery life. It is recommended to turn off the air switch when not in use; And check and charge once a month. In addition, if the vehicle is not used for a long time, the tire pressure will be reduced, resulting in the failure of normal driving.

Ans. If the battery starves to death(dead, it means the voltage is below minimum value), it needs to be replaced or maintained at the place of purchase. Battery life will be reduced after maintenance.

Ans. Mechanical anti-theft: turn the steering handle to the left about 45 degrees, press down the key at closing position, and turn it to the left to lock the steering handle; To unlock the steering handle you only need reverse the operation above. Remote control anti-theft: turn on the anti-theft function on remote control handle. The anti-theft function can detect whether the vehicle is moving or not. Once the anti-theft function is activated, the motor will automatically be locked.

Ans. performance of the battery and prolong the service life of the battery, the system will automatically slow down when the power is too low.

Ans. The graphite material is extracted from minerals which has no harm to the environment.