Warranty Policy

Introduction

All TAILG Bangladesh electric bikes sold by Edison Technologies Ltd. come with warranty protection to ensure customer confidence and long-term product reliability. This policy outlines the scope of coverage, free services, exclusions, and claim process.

Warranty Coverage

• Free Service: Up to 4 free services if done within the scheduled service timeline.
• Battery: 18 months or 20,000 km (whichever comes first) – replacement warranty.
• Electric Motor: 24 months or 20,000 km (whichever comes first) – service warranty.
• Controller: 15 months or 10,000 km (whichever comes first) – service warranty.

Warranty Service

• Warranty services can be availed at any TAILG Exclusive Showroom or Authorized Service Center across Bangladesh.
• On-call expert servicing is available nationwide, subject to warranty verification.
• For claims, customers must present a valid warranty card and purchase invoice.

What is Covered

• Manufacturing defects in covered parts.
• Functional issues arising under normal usage conditions.
• Repair or replacement of defective components within the warranty period.

What is Not Covered

• Damage caused by misuse, negligence, accidents, or overloading.
• Normal wear-and-tear items (e.g., tires, brake pads, bulbs, seat covers, etc.).
• Damage caused by use of non-approved chargers or unauthorized repairs.
• Issues resulting from water damage, fire, or natural disasters.
• Use of non-original spare parts or accessories.

Claim Procedure

1. Contact TAILG Bangladesh Customer Service: Phone: 01325054913 Email: tailgbangladesh@gmail.com
2. Visit your nearest TAILG Exclusive Showroom or Authorized Service Center.
3. Provide your warranty card and purchase invoice.
4. Our service team will inspect the bike and confirm whether the issue is covered under warranty.

Important Notes

• Warranty is valid only for the first purchaser and is non-transferable.
• Customers must follow the scheduled service intervals to be eligible for warranty claims.
• Replacement parts under warranty will carry only the remaining coverage period of the original warranty.